Rebusel will inform the Merchant when Rebusel receives Buyer’s Purchase Monies. Unless otherwise agreed with Rebusel, Seller should then make the necessary arrangements to have the purchased item delivered to Buyer and provide details such as the name of the delivery company, the tracking number, etc. to Buyer through the platform.

Seller must use his/her best effort to ensure that Buyer receives the purchased items within, whichever applicable, the Rebusel Guarantee Period or the time period specified by Seller on Seller’s listing.

For the delivery of products by the Seller to the Buyer within the Philippines, Rebusel appoints Lalamove or other various delivery service provider. Rebusel acts as an intermediary that brings together the Seller and the Buyer with the logistics service company. The Seller and the Buyer are the parties who appoint and use the services of the logistics service company in delivering products from the Seller to the Buyer and Rebusel is not involved in the transaction between the Seller and the Buyer and shall be free from any liability. Payment of shipping costs for each service delivery of products is the responsibility of the Buyer and Seller.

Rebusel is responsible only for facilitating reports/complaints from Buyers if the Buyer has not received the product within the estimated timeframe. In the event that the Buyer has not received the product within the estimated timeframe that the Product should have been received in accordance with the Rebusel Policies and the terms of the Rebusel Guarantee, the Buyer must file a report through the platform. Seller will get notification from the platform regarding the filed report. The Seller will be responsible in informing the Logistics delivery company.

You may track the status of the delivery at the “Order Tracking” page in Dashboard Section of the Platform.

Buyers understand that Seller bears all risk attached to the delivery of the purchased item(s) and warrants that he/she has or will obtain adequate insurance coverage for the delivery of the purchased item(s). In the event where the purchased item(s) is damaged, lost or failure of delivery during the course of delivery, Buyers acknowledge and agree that Rebusel will not be liable for any damage, expense, cost or fees resulting therefrom and Seller and/or Buyer will reach out to the logistics service provider to resolve such dispute.

For Cross-Border Transaction. Buyers understand and acknowledge that, where a product listing states that the product will ship from overseas, such product is being sold from a Seller based outside of the Philippines, and the importation and exportation of such product is subject to local laws and regulations. Buyers should familiarise themselves with all import and export restrictions that apply to the designating country. Buyers acknowledge that Rebusel cannot provide any legal advice in this regard and agrees that Rebusel shall not bear any risks or liabilities associated with the import and export of such products to the Philippines.

For the avoidance of doubt, for all delivery services, Rebusel's responsibility is limited to facilitating Buyer's reports/complaints to the Seller and/or the courier/delivery service provider company concerned. If the Buyer does not give notice within a reasonable period of time as specified herein and Rebusel Guarantee, the Buyer shall be deemed to have received the Product. Each Buyer and Seller understands and agrees that Rebusel will not be responsible for, and holds Rebusel harmless from any damages, expenses, costs or fees arising from shipping the products. The Seller and/or Buyer will discuss any complaints with the logistics service provider, through Rebusel, to resolve the issue.